Update your 911 address

It’s important to keep your address up to date in your account information. That way, in case of an emergency, help will be sent to the right location.

Here’s how to change your address:

1. Log into MyAccount
2. Select Service Overview from the top menu.
3. From the Your Services section go to the Home Phone service and expand with the arrow.
4. Click on Update Your 911 Address.
5. Fill in your contact information: your name, email, phone, and account number. Enter your new address and the effective date.
6. Double-check your information, confirm your 911 consent and click Submit.
7. A confirmation screen will appear.