Running a speed test can help you determine if there is a speed or Wi-Fi issue.
Here is how to run a test:
- Connecting a computer directly to your modem using an ethernet cable is best.
- If you don’t have an ethernet port on your computer or an ethernet cable handy, you can still run a speed test using Wi-Fi, but the results might not be as accurate.
Performing a speed test
- Go to http://www.speedtest.net
- Click on Change Server.
- If you live anywhere in Ontario type in Toronto and then choose one of the top three server results.
- If you live anywhere in Quebec type in Montreal and choose one of the top three server results. - Click GO to begin your test.
- You will see your results in about a minute.
If you connected directly to your modem with an ethernet cable, your download speed should be like your Acanac Internet plan (e.g., 75 Mbps or 150 Mbps).
If you did our test using Wi-Fi, the results may vary due to the distance to your router, the location of your router, and the number of devices currently connected.
If you have any questions or need help to improve your speed, check out some suggestions here, or contact us here.